Refund Policy
The Short Version
Ask within 7 days if something is wrong with your file.- We'll try to fix it first, and refund you if we can't.
- Cancel Pro anytime; it keeps working until the end of the period you paid for.
7-Day Refund Window
You can ask for a refund within 7 days of your purchase if the file is broken, missing, or not what the item page described.
Email hello@muis.store with your order number and what's wrong. We'll try to fix it first, and refund you if we can't.
When We Can't Refund
Files are digital and yours to keep once downloaded, so we can't refund a file that works as described just because you changed your mind, or any request after 7 days.
Pro Plans
Cancel anytime from your account. You won't be charged again, and Pro keeps working until the end of the period you've paid for.
Within 7 days of your first payment, if you haven't downloaded any files, we'll refund it in full. This applies to Lifetime too.
Customers in the EU and UK
At checkout you agree to get your files straight away, which ends the usual 14-day right to cancel once the download starts. This 7-day policy still applies.
How Refunds Are Paid
Refunds go back to your original payment method through Lemon Squeezy, usually within 5 to 10 business days.